FAQS

quently Asked Questions (FAQs)

1. What payment methods are available?
   We offer Cash on Delivery, allowing you to conveniently pay in cash upon receiving your order.

2. Is there a delivery fee?
   No, delivery is complimentary for all orders within Bulgaria, with no additional charges.

3. How long does delivery take?
   Delivery takes between 24 to 72 hours from the time your order is confirmed. Please note that Saturdays and Sundays are considered non-working days and are not counted within this timeframe.

4. How can I track my order?
   Our team will contact you within 24 hours of placing your order to confirm the details and inform you of the estimated delivery time, which will not exceed 72 hours, excluding Saturdays and Sundays.

5. Can I return an item if I am not satisfied?
   Absolutely. You may return any item within 14 days of receipt, provided it remains unused and in its original condition.

6. Is there a minimum purchase amount for free delivery?
   No, there is no minimum purchase required. All orders within Bulgaria enjoy complimentary delivery.

7. What should I do if I receive a damaged or incorrect item?
   You may reach out to us via phone, WhatsApp, or email at lmassoun009@gmail.com. We are committed to resolving any issues promptly and ensuring your satisfaction.